Terms & Privacy
Terms & Conditions
These Terms & Conditions govern the purchase and use of all programmes under Elevate by Hafjall, operated by Hafjall Consulting (VAT DK43176277). By purchasing or accessing any programme, you agree to the following terms.
1. Company information
Legal entity: Hafjall Consulting
Brand: Elevate by Hafjall
Address: Klosterstræde 9, 1157 Copenhagen, Denmark
VAT ID: DK43176277
Email: [email protected]
Phone: +45 5388 9090
2. Programmes offered
Elevate by Hafjall provides online leadership development courses consisting of:
Pre-recorded video modules
Reflection questions and downloadable materials
Live Q&A sessions (where applicable)
Access and features vary depending on the programme purchased (Core, Full, or Single Module).
3. Pricing & VAT
All prices are shown excl. VAT.
EU private customers: Local VAT will be added automatically at checkout.
EU business customers: With a valid EU VAT number, no VAT is added (reverse charge applies).
Customers outside the EU: No VAT is charged.
4. Payment & receipts
Payment is processed securely through Mastermind.
Private customers will receive a receipt for their purchase.
Business customers requiring a formal invoice (with VAT details) must submit their details through the [VAT form] or by contacting Hafjall Consulting directly.
5. Access to materials
Access to courses is personal and must not be shared or transferred.
Core Edition: 6 months full access
Full Programme: 18 months full access
Single Modules: 3 months full access
Access periods are counted from the date of purchase.
6. Refund & cancellation policy
You may request a refund within 14 calendar days of purchase.
Refunds are only available if you have accessed no more than 20% of the course content.
Once you exceed 20% usage or attend live Q&A sessions, no refund is possible.
Refund requests must be sent to [email protected].
7. Intellectual property
All course materials (videos, documents, slides, exercises) are protected by copyright.
Content must not be copied, distributed, or used commercially without prior written consent from Hafjall Consulting.
Materials are provided for your personal leadership development only.
8. Disclaimers
Elevate by Hafjall programmes are for professional and personal development.
They do not constitute financial, legal, or medical advice.
Results vary depending on participant engagement and context; no specific outcome is guaranteed.
9. Data protection (GDPR)
Personal information is used solely for processing your purchase, providing access to the programme, and invoicing/VAT verification.
Data is never sold or shared with third parties.
For details, see our [Privacy Policy].
10. Contact
If you have questions about these Terms & Conditions, please contact:
Hafjall Consulting
Klosterstræde 9, 1157 Copenhagen, Denmark
[email protected]
Privacy Policy
This Privacy Policy explains how Hafjall Consulting (“we”, “us”, “our”) collects, uses, and protects your personal information when you interact with Elevate by Hafjall programmes and services.
1. Data controller
Company: Hafjall Consulting
Address: Klosterstræde 9, 1157 Copenhagen, Denmark
VAT ID: DK43176277
Email: [email protected]
We are the data controller responsible for your personal information under the EU General Data Protection Regulation (GDPR).
2. Information we collect
We may collect the following categories of personal data when you purchase or use our programmes:
Identity details: name, email, job title, company name
Contact details: address, phone number, country
Billing details: payment information, VAT number (if applicable)
Usage data: login activity, progress in modules, participation in Q&A sessions
Communications: emails and messages exchanged with us
3. How we use your information
Your information is used to:
Process your purchase and issue receipts/invoices
Provide you with access to course content and live sessions
Support your learning journey (reminders, Q&A updates, feedback)
Verify VAT details for business purchases
Comply with legal obligations (accounting, tax)
4. Legal basis for processing
We process your data on the following grounds:
Contractual necessity (to deliver the programme you purchased)
Legal obligations (VAT, invoicing, accounting)
Legitimate interests (improving our courses, preventing misuse)
Consent (if you opt in to newsletters or marketing communication)
5. Data sharing
We do not sell your data to third parties.
Limited data may be shared with:
Payment processors (e.g. Stripe, Mastermind) to handle secure transactions.
IT service providers (hosting, email systems) under strict data protection agreements.
All third parties are GDPR-compliant or follow equivalent safeguards.
6. Data retention
Purchase and billing data is kept for 5 years in line with Danish accounting law.
Course access data is kept for the duration of your subscription plus 12 months.
Marketing consent data is kept until you withdraw your consent.
7. Your data rights
We follow the standards of the EU General Data Protection Regulation (GDPR) for all customers worldwide. This means you have the right to:
Access a copy of your personal data
Request corrections to inaccurate data
Request deletion of your data (where legally possible)
Restrict or object to processing
Withdraw consent for marketing at any time
Requests can be made to [email protected].
8. Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
9. Cookies
Our website may use cookies to improve your browsing experience and analyse traffic. You can disable cookies in your browser settings.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.
Last revised: September 5th, 2025
